XfactorDates Terms and Conditions
The following text was on the Ts&Cs page on the xfactordates.com site prior to the company going into liquidation back in July 2012.
This page is provided for research purposes only - this company is no longer trading
By booking a ticket to an Xfactordates event, you acknowledge your acceptance of the Xfactordates.com Limited Terms and Conditions and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all of our terms and conditions as defined below.
Xfactordates is not a matchmaking service, we simply host events where single people can meet one another in a safe, comfortable and relaxed environment.
We cannot and do not verify personal information on our guests, such as marital status, or any other aspects of their general background. It is your responsibility to verify personal information to your own satisfaction and we recommend that you do so.
Please approach any contact with our guests with the same caution you would undertake when meeting other people for the first time.
We will not divulge your contact or personal details to anyone without your express permission, unless required to do so by law.
We may use your contact details to inform you of future events, which we think, may be of interest to you.
If due to any unforeseen circumstances we are no longer able to hold an event at the venue as originally planned, we reserve the right to move the event to an alternative venue. In this unlikely instance, we will always provide our guests with as much notice as possible.
We are not able to accept cancellations, as the quality and success of our event would be compromised by an uneven ratio of males/females. However, if you are able to provide us with at least 3 days notice via email, we will do our best to move you to another Xfactordates event. If we are able to move you to another event, you will be charged an additional £5.00 Administration fee.
We do our utmost to ensure that the ratio of males/females at all events is a 50/50 ratio and the website has technology built in to ensure that tickets are sold on an even ratio to allow all guests to have around 20 dates. However, due to potentially unforeseen circumstances on the evening of the event, we accept no responsibility for either an uneven ratio, or shortfall in male/female guests at the event, preventing this from being possible.
We reserve the right to refuse admission or to expel, without refund, guests who become abusive and/or offensive to other guests at an event through excessive alcohol.
We do not guarantee that any guest will successfully match with another guest at our events. However, under our "No Match Guarantee" if a guest receives no matches from an event, then they are able to attend one future event within the same postcode area free of charge; at an event of the same or lower ticket value as their original ticket purchase. Please note members are entitled to one "no match ticket" only & Dinner Dating events are not covered under the No Match Guarantee scheme.
We take no responsibility for any emotional distress, or physical injury that may arise from communications with other guests registered with Xfactordates, without limitation, either during, or at any stage after one of our events.
We accept no responsibility for any content arising in any written or verbal communications which may arise from one of our events where members of the press are in attendance.
Xfactordates events are held at venues across the UK over which we have no control. Therefore, in the event that you are injured, or suffer damages to yourself or your personal items, of any kind at one of our events, you agree to release Xfactordates.com Limited from any liability with respect thereof.
By registering with Xfactordates you warrant that you are at least 18 years old and that you are single.
Your use of the Xfactordates service is for your sole, personal use. You may not authorise others to use your user details, and you may not assign or otherwise transfer your account to any other person or entity.
We reserve the right to cancel any event and provide a full refund, but no other compensation, in this unlikely case.
When you book an event with Xfactordates, you must supply a daytime telephone number OR mobile phone number for at least ONE guest on the booking. In the event that we are forced to cancel an event due to circumstances beyond our control, we will NOT take any responsibility for Guests who arrive at an event unless they have supplied us with telephone contact details.
Members are responsible for turning up to an event on time. If a Member turns up late to an event, we are under no obligation to allow them to participate in the event, nor offer any refund or compensation. We will however do our best to accommodate the member into the event, but this is not always apossible.
Additional Conditions Relevant to Xfactor Holiday Bookings Only:
Please read the following booking conditions and important information before booking your holiday. Your holiday contract is with Xfactordates.com Ltd whose registered office is 21 East Street, Bromley, Kent, BR1 1QE.
Your Holiday Booking - Your contract with Xfactordates is made once the following steps have been fulfilled: a) You have paid for your holiday in full b) An Xfactordates booking confirmation receipt has been sent to you by email. c) Your contract with Xfactordates.com Limited then commences on the date of issue of your booking receipt. You must check your confirmation receipt carefully and raise any queries with Xfactor immediately upon receipt. Your contract with Xfactordates is governed by the law applicable wherever you reside in the United Kingdom and is subject to the exclusive jurisdiction of the English courts and is deemed to have been made at Xfactordates’ office in Bromley. Xfactordates reserves the right to cancel, or refuse to accept any booking at any time.
If You Alter Your Confirmed Booking - If you wish to alter or transfer your booking to another date or holiday, after we have sent you our confirmation receipt, we will do our best to arrange this for you, but can not guarantee this. You must contact us by in writing with the details of the alteration requested. There will be an administration charge of £20 for UK events and £30 for European holidays. You will also be required to pay any additional costs arising from the alteration, if this is possible. Changes made 30 days or less before departure will incur cancellation charges (see cancellation policy below).
Cancellation Policy for Holidays - For bookings for Xfactor holidays and weekend breaks only, you will be refunded 80% of the ticket price if you give a minimum of 60 days notice in writing of your cancellation before the event is due to take place. If you provide us with a minimum of 30 days notice before the event is due to take place, we will refund 50% of the ticket price. We unfortunately cannot refund you anything if you provide us with less than 30 days notice before the event is due to take place.
Transferring a Booking - If you are unable to travel, in certain circumstances, which we consider reasonable, we may allow you to transfer your booking to another person. However the arrangements must remain exactly the same and will only be allowed if all suppliers e.g. airlines and hotels are prepared to accept the transfer. In cases where transfers are allowed a transfer fee of £30 will be payable, plus any charges that may be levied by our suppliers.
What Is Included In Your Holiday Price - The services of an Xfactor host or Local Representative Hotel accommodation and half board accommodation unless otherwise stated. Use of the Xfactordates.com website to contact other guests after the event. Transfers between hotel and activities in resort unless otherwise stated.
What Is Not Included In Your Holiday Price -
Holiday Insurance, personal expenses (drinks, laundry etc), flights (unless otherwise stated)
If You Have a Special Request - If you have a special request that does not form part of the arrangements described on our website please inform us in writing. We will do our best to comply but we cannot guarantee to do so and it will not form part of our contracted obligations. We will make every effort to comply with your requests but cannot guarantee that they will be provided and strongly recommend that you repeat your request to the airline or hotel at the appropriate time.
If we alter your booking - We aim to provide the holidays described on our website. However we may occasionally have to change your holiday arrangements or part of them & we reserve the right to do so. Most alterations are minor and should not effect the overall enjoyment of your holiday. In the case of minor alterations, we will do our best to notify you before departure. If we have to make significant alterations to your holiday arrangements we will notify you as quickly as possible. You may then: a) accept the change b) take an alternative holiday subject to availability. If the alternative holiday is of a lower price than that originally confirmed, the difference will be refunded to you. If the alternative holiday is more expensive then you will have to pay the difference or c) withdraw from the booking completely in which case Xfactordates will make a full refund of all monies paid by you. Where any compensation is due this will be agreed on a reasonable basis and, where appropriate, the terms of International Conventions will apply. Significant changes include the following: a) Change of time of departure or arrival by more than 12 hours b) Change of resort c) Change of accommodation to that of a lower category.
If We Cancel Your Holiday - Cancellation may be necessary in exceptional circumstances and Xfactordates reserves the right in its absolute discretion to cancel your holiday. If this occurs you will be offered an alternative holiday of comparable standard (if available) together with a refund of any price difference or a full and prompt refund of all monies you have paid. If cancellation or curtailment of your holiday occurs as a result of circumstances beyond our control, the consequences of which could not have been avoided even with all due care, Xfactordates will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result.
Minimum Numbers - Each of our trips is based on a minimum number of guests and we reserve the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost or reduction depending on the cost of the holiday, or a full refund.
Website Accuracy - Every care is taken to ensure that information on the Xfactordates.com website is correct and accurate, however we cannot guarantee that this will always be possible.
Itineraries - We make every effort to adhere to the itinerary we send out. However it should be understood that changes may be necessary once the holiday has commenced due to influences such as weather, political, or transport conditions etc.
Inappropriate Conduct - Any person considered to be behaving in an antisocial manner and/or under the influence of alcohol or drugs may be refused boarding or removed from any flight. If in our reasonable opinion or in the opinion of our Xfactordates host, a Hotel Manager or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday.
Such individuals may also be liable for prosecution. Xfactordates takes no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. The company cannot accept any responsibility for the actions of other people outside its control. Xfactordates also reserves the right to ban individuals from future holidays and weekend breaks.